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Privacy Policy

How In-Tents Events collects, uses, and protects your personal information.

1. Introduction

In-Tents Events ("we", "us", "our") is a Brisbane-based marquee and event equipment hire company. We are committed to protecting the privacy of our customers and website visitors in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

Personal information you provide: name, email, phone, event details (date, type, location, guest count), delivery address, and any details in quote requests.

Automatically collected: website usage data, device info, IP address, cookies.

3. How We Use Your Information

To process quote requests, communicate about bookings, improve our website, and (with consent) send marketing. We never sell your information.

4. Analytics, Advertising & Session Recording

With your consent, we use the following tools to understand website traffic, measure advertising effectiveness, and improve the user experience:

  • Google Analytics 4 (GA4) — website traffic and behaviour analysis.
  • Google Ads — conversion tracking and ad performance measurement.
  • Meta Pixel — advertising attribution via Facebook/Instagram.
  • Microsoft Clarity — session recording and heatmaps (records mouse movements, clicks, and scroll behaviour to help us improve the site). Clarity is only activated if you accept all cookies.

You can opt out or change your preferences at any time via our cookie banner (link in the footer).

5. Cookies

Essential: cart contents, form state (always active).
Analytics (consent required): GA4 (_ga, _gid), Microsoft Clarity (session replay).
Advertising (consent required): Google Ads, Meta Pixel (_fbp, _fbc).
Manage via browser settings or our cookie banner.

6. Third-Party Services

We use the following third-party services, each with their own privacy policy:

  • Cloudflare — hosting and DDoS protection
  • Airtable — CRM and quote data storage
  • Resend — transactional email delivery
  • Cloudinary — image hosting
  • Google Fonts — web fonts
  • Microsoft Clarity — session recording (consent required)
  • OpenStreetMap Nominatim — your delivery address is temporarily sent to this service to estimate delivery distance
  • OSRM (project-osrm.org) — your delivery address coordinates are sent to this routing service to calculate drive time and distance

7. Your Rights

Under the Australian Privacy Act: access, correct, delete your data, opt out of marketing, or complain to the OAIC.

8. Contact

Email: [email protected]
Phone: 0435 642 592

Last updated: 24 May 2026

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